Community Guidelines
Creating a safe, supportive space for everyone's wellness journey
Our Commitment to You
FeelUp is more than just an app—it's a community where people come together to support each other's mental health and wellness journeys. These guidelines help us maintain a safe, respectful, and supportive environment for everyone.
By participating in our community, you agree to follow these guidelines and help us create a positive space where everyone feels valued, heard, and supported.
Core Principles
Respect & Kindness
Treat everyone with dignity and compassion. We all have different experiences and perspectives.
Privacy & Confidentiality
Respect others' privacy. Don't share personal information without explicit permission.
Supportive Environment
Focus on encouragement and support rather than judgment or criticism.
Professional Boundaries
Remember that peer support is not professional therapy or medical advice.
Community Standards
✓ Encouraged Behavior
- • Share your experiences authentically and thoughtfully
- • Offer encouragement and support to others
- • Ask questions and seek help when you need it
- • Celebrate others' progress and achievements
- • Use content warnings for sensitive topics
- • Report concerning behavior to moderators
- • Respect cultural and individual differences
✗ Prohibited Behavior
- • Harassment, bullying, or targeted attacks
- • Sharing others' private information without consent
- • Providing medical or therapeutic advice
- • Promoting self-harm or dangerous behaviors
- • Spam, commercial content, or promotional posts
- • Hate speech or discriminatory language
- • Impersonating others or creating fake accounts
Content Guidelines
Sensitive Content
When sharing about difficult topics, please use appropriate content warnings:
- • [CW: Self-harm] for discussions about self-injury
- • [CW: Suicidal thoughts] for suicidal ideation
- • [CW: Eating disorders] for food/body image topics
- • [CW: Trauma] for traumatic experiences
Crisis Situations
If someone expresses immediate danger to themselves or others:
- • Encourage them to seek professional help
- • Provide crisis hotline information
- • Report the post to moderators immediately
- • Don't attempt to provide therapy or counseling
Reporting & Moderation
Report Content
Use the report button on any post or comment that violates our guidelines.
Ask Questions
Contact our support team if you're unsure about our guidelines.
Follow Up
We'll review all reports within 24 hours and take appropriate action.
Consequences for Violations
First Warning
Educational message about community guidelines with content removal if necessary.
Temporary Suspension
24-48 hour suspension from community features with mandatory guideline review.
Permanent Ban
Complete removal from community features for repeated or severe violations.
Crisis Resources
If you or someone you know is in immediate danger, please contact emergency services or these crisis resources:
United States
- • Crisis Text Line: Text HOME to 741741
- • National Suicide Prevention: 988
- • Emergency: 911
International
- • Crisis lines vary by country
- • Contact local emergency services
- • Visit befrienders.org for local resources
Questions About Our Guidelines?
We're here to help clarify any questions you may have about our community standards.